FAQ

Welcome to TweetPaperie, a place for fresh, fun, personalized gifts for children, women, men, everyone!
We hope you enjoy browsing our site and using our unique product and services.

Why TweetPaperie?

At TweetPaperie, we are committed to bring fresh and fun personalized gift for you and your little ones, as well as making your party a joyous and memorable occasion. Every order is personalized to your individual tastes and personalities. We only use premium inks on high quality products, added with a sprinkling of fun!

Ordering & Shipping

How is the ordering process like?

You can purchase the item via our online shop, and fill up your personalization details in each of the product page. Proof will be sent to you in 1-2 working days. Once approved, we will start the printing process and send it to you.

How long will it take to receive my order?

It depends on the type of items, as different item requires different processing time. Below are our estimated processing time. Please note that the timing excludes delivery time.

  • Favor Stickers, Waterbottle Labels & Prints: 2-3 business days
  • Custom themed party items: 2 weeks
  • Personalized Gift, Favour & Goodie Bags: 2-6 weeks (please refer to each individual product page)

What payment methods do you accept?

We accept Bank Transfer (only for SG), as well as major credit card payment via Paypal. Please note that you don’t need to create Paypal account to pay using Paypal.

Can I cancel my order?

Due to personalization nature of the items, no cancellation / return of products purchased.

Do you ship overseas?

If you’re located outside Singapore, we can ship to you too! Please contact us for shipping cost quotation, as different items may incur different shipping cost, depending on the weight & volume.

Design & Customization

I don’t see the theme that I want. Do you do custom design?

YES! All items can be done in almost any theme. If you’re looking for a specific theme, please let us know the theme that you want in each product page, and we’ll design it for you

Will you send me proof before printing?

Most definitely! We’ll only proceed with printing once you’ve approved the proof(s). This is to ensure that the items you receive is according to what you want!
Please note that some items (such as T-Shirts and others) that only require us to change the name & age, we may not send you the proof.

Custom Party Favour & Goodie Bags

My party is happening soon! Do you take urgent orders?

It would largely depends on production load at the moment. If you need the customized favors/bags before the lead time specified at each product page, please contact us before placing order to ensure we can squeeze in your order.

I need the goodie bags to be in different size. Can I request for custom size?

For some items (such as non-woven series, canvas/eco-friendly drawstring bags), we can do custom size for you. Price may vary depending on the size. Please contact us to discuss.

I have a specific item that I’m looking for, but I don’t see it in your website. Do you do custom orders?

We’d love to discuss further! Please contact us so we can see whether we can help you with your custom items.

T-Shirts

Do you have other colour than white for the T-Shirts?

Yes we do! Please contact us if you want to get other color T-Shirts so we can ensure availability before you place your order.

Have more questions or comments? Suggestions or even a joke to share, contact us at hello {at} tweetpaperie.com. We’d love to hear from you!